Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Persuasion
Talking people into changing their minds or their behavior.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Social Perceptiveness
Understanding people's reactions.
Negotiation
Bringing people together to solve differences.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Reading Comprehension
Reading work-related information.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Active Learning
Figuring out how to use new ideas or things.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Time Management
Managing your time and the time of other people.
Writing
Writing things for co-workers or customers.
Speaking
Talking to others.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Active Listening
Listening to others, not interrupting, and asking good questions.